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Network Patient Representative

Network Patient Representative Program

Heartland Kidney Network’s Patient Advisory Committee (PAC) developed the NPR program in October, 2009. Dynamic patients make up the NPR program, and they volunteer in their facilities to work with staff toward fostering a positive environment in their facility. An NPR is a patient in the facility who actively promotes patient education and well-being by maintaining a patient bulletin board that promotes patient and staff educational materials and activities. Working closely with facility staff, the NPRs may also coordinate other patient and staff activities in their facility.
The Network’s Patient Advisory Committee (PAC) developed the NPR responsibilities listed below. These responsibilities are only minimal guidelines. Each facility is free to expand this list as they wish by adding other duties to improve communication between patients and staff and to expand facility’s patient and staff education opportunities.

Suggested Standard Responsibilities Include:

• Be a role model to other patients by learning information about treatments for kidney disease and following his/her own treatment plan.
• Receive and distribute ESRD Network patient mail-outs.
• At the facility’s request, communicate clinic updates or concerns to fellow patients.
• Be available to assist the unit Social Worker with patient support groups.

Suggested Optional Responsibilities Include:

• Read and answer patients’ questions about information from their facility and the Network.
• Be available to:
• Help with communications between patients and facility staff when needed or requested.
• Assist with the orientation and support of new patients.
• Assist with patient activities such as educational meetings and social events.
• Help organize phone calls or visits (where appropriate) to other patients.
• Write and distribute a patient newsletter for his/her own clinic with the aid of clinic staff.

• If you are a patient interested in becoming an NPR, talk to your facility staff about contacting the Network. Patient Toll Free: 1-800-444-9965
• If you are a facility staff member who would like to recommend an NPR for the program, contact
Anne Karanja at akaranja@nw12.esrd.net or Call 816-880-1709

• Nomination Form

 

 

© 2011 End-Stage Renal Disease (ESRD) #12 Network Coordinating Council, Inc. dba Heartland Kidney Network
This resource was (created, developed, compiled, etc.) while under contract with Center for Medicare and Medicaid Services, Baltimore, Maryland. Contract #HHSM-500-2010-NW012C. The contents presented do not necessarily reflect CMS policy.